Multi-Year Accessibility Plan

Annual Status Update Report

2022 Accessibility Plan for Elections

2022 Post-Election Accessibility Plan

Accessible Customer Service Policy

Goal

Strive to make the Town of Kingsville a more accessible community.

Objective

Meet the accessibility needs of the community.

Actions

• Annually provide ongoing accessibility training to staff and Council (i.e. customer service, disability, sensitivity)

• Assess and evaluate the accessibility needs of the community in year 2018

• Make communications / documents accessible by year 2020

The Accessibility Committee, Council and Administration are actively involved in ensuring compliance with the AODA regulations.

Performance Measures

To complete one training program per year with 100% compliance.

Each department is responsible for creation of accessible documents to have 50% of documents in year one, 75% of documents in year two and 100% of documents by year three.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is an important accessibility law. The goal is to create provincial accessibility standards and make Ontario completely accessible by 2025.

Governments, businesses, and other private organizations that provide goods, services, and facilities to people in Ontario will have to meet accessibility standards. The following are the standards in the Integrated Accessibility Standards Regulation under the AODA:

• Customer Service
• Transportation
• Information and Communication
• Built Environment
• Employment