Customer Service

The Town of Kingsville is committed to providing excellent customer service throughout our operations. 

We have adopted the following service standards: 

Service Standards

1. We will treat you in a professional and respectful manner
2. We will treat you fairly while complying with all our policies, by-laws and regulations
3. We will provide service in a responsible, efficient and timely manner
4. We will acknowledge initial receipt of your correspondence within two business days
5. We will ensure our services are accessible for all of our customers
6. We will identify ourselves to you by using our first name and position title (where applicable)

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What's the difference between Customer Service and Service Levels?

There is an important difference between 'Customer Service' and 'Service Levels.' Customer Service refers to professional and timely responses and communication with our customers. Service Levels refer to the services the Town provides (or does not provide). Our service levels are dependent on budget and staffing levels. 

Tell us how we did

We value your opinion. Submit a Staff Compliment or provide Customer Service Feedback to help us improve.